Customer Service Pledge
Greenland Roofing and Exteriors takes great pride in providing the highest level of service that is professional, competent, and courteous. We believe our customers are our first priority and below is a pledge/list you can expect to receive when choosing us to protect your home:
1.) Our team will have face to face interaction, our roofing specialists will provide information about different products, what is recommended, payment options, etc. and will promptly follow up with a detailed quote.
2.) Our team will provide detailed information on the processes that will be taking place and schedule on when it will start and be completed.
3.) Our team will be available to answer any questions, concerns or information details you may have.
4.) Our team will utilize the great partnerships that we have with insurance companies allowing us to provide quick and easy services for your claims. We will help ensure processes are not delayed and can expect all required documents be sent in a priority fashion.
5.) Our team will provide information and details about your Insurance claim as soon as we receive any new information. We will always keep you informed every step of the way.
6.) Our team with your permission will proudly display our sign on your property, this will ensure any questions concerning your work will come directly to our office.
7.) Our team will be prompt in addressing and solving your concerns, we empower our staff to make business decisions to ensure the finest customer service.
8.) Our care for the environment is not only important us but the communities we work in; we will dispose of the removed debris and left over unusable shingles to an Asphalt Recycling Plant instead of overloaded landfills.
Greenland strives to reach past your level of satisfaction and give you the higher level of services that you deserve; we truly appreciate your business and hope to gain many and all of your referrals.
We are happy to receive any feedback to help us become better and to hear we have reached our goal in making you proud.
The Greenland Team